Maintenance and support
for websites and servers
Diagnostics and estimate are free, with no obligation. Based in Moscow, working with clients across Russia.
What we take on
We work both one-off — “just fix this” — and on an ongoing basis, when you have no team of your own or it’s overloaded.
Support
Website maintenance and improvements
Content and layout changes, new sections and features, bug fixes, faster pages. We work with other people’s code and don’t rewrite everything from scratch without good reason.
Format: one-off tasks or a support retainer
Servers
Servers and environments
Setup and migration, version upgrades, deployment, backups, monitoring, and incident response. We bring order where things “work, but nobody knows how.”
The payoff: no in-house system administrator needed
1C
1C integration
Exchange of product data, prices, stock, and orders. We move the exchange into a separate service so the storefront doesn’t depend on failures and delays in the accounting system.
Track record: exchange for 370,000+ items with 100% availability
Marketplaces
Marketplaces and product feeds
Catalog export to Wildberries, Ozon, and Yandex Market, unified stock and prices, orders flowing back in. XML/JSON feeds built to each platform’s requirements.
The payoff: one catalog instead of manual edits in every seller account
CRM and payments
CRM and payment systems
Bitrix24, AmoCRM, Turbo, and others: website leads land in the CRM with no manual transfer. We connect card acquiring, installment plans, fiscal receipts, and payment status notifications.
We’ve built: a payment gateway for a website and 1C, exchange with Turbo CRM
Automation
AI adoption and automation
An assistant built on your knowledge base, processing of requests and documents, product descriptions and meta tags, automated support replies. GigaChat, YandexGPT, and local models — with Russian data-residency requirements in mind.
We’ve built: SEO description generation for thousands of products
What clients come to us with
The contractor disappeared
The developer stopped responding or left the company. No access, no documentation, tasks are piling up, and everyone is afraid to touch anything.
The site is down or slow
The store crashes in peak season, pages take seconds to load, orders get lost. It has to work today — and not happen again tomorrow.
The data is out of sync with 1C
Prices and stock on the site don’t match the accounting system, the exchange fails overnight, and managers fix things by hand.
Nobody looks after the server
No one knows whether there are backups, how updates are rolled out, or what happens when the disk fills up. Updating is scary — and so is not updating.
How we get started
The first steps are the same for an urgent breakdown and for a calm transition to ongoing support.
Request and access
You tell us what’s going on and hand over access to the site, server, and repository. If access has been lost, we help you recover it.
Diagnostics
We look at the code, the server, the logs, and the exchange with external systems. We find the cause, not just the symptom. Free of charge.
Plan and estimate
We send a list of work split into “urgent,” “needed,” and “can wait,” with timelines and costs. You decide what gets done.
Urgent work
First we get things working again: we fix crashes, payment errors, and the 1C exchange. Planned improvements come next.
Putting the project in order
We set up deployment, backups, and monitoring, and document the environment. From then on, changes roll out without the risk of taking the site down.
Ongoing support
We stay in touch: tasks as they come up, incident response, new features. We report on the hours spent.
What we already support
Projects we maintain and develop: a store with 370,000+ items, 1C data exchange services, a payment gateway, and server infrastructure.
What we work with
We take on projects built on a mainstream stack. If the technology is on the list, we can get up to speed and support it.
Site code
PHP and Laravel projects, React and Next.js frontends. We read other people’s code, extend it, and refactor as needed.
Data exchange
Integrations with 1C, marketplaces, CRMs, and payment systems. We fix a failing exchange and make it resilient.
Servers
Linux, Docker, deployment, and backups. We migrate to new hosting, upgrade versions, and set up fault tolerance.
Peace of mind
Monitoring, backups, and clear documentation. The project no longer depends on the one person who “knows how it works.”
Ways to work together
From a one-off fix to full ongoing support — you can start small*More on website maintenance and support in this article..
One-off
A single task
Fix, improve, speed up, migrate. We estimate the task, do it, and close it out — with no obligation to continue.
Ongoing
Retainer support
A monthly package of hours: tasks as they come up, incident response, monitoring, and new features. Predictable — and no team of your own required.
Servers
Server management
We take over the server side: setup and migration, deployment, backups, monitoring, and incident response. Your services run reliably.
Why a business brings in an outside IT company
Relying on a single staff developer to keep a site running is risky: they get sick, go on vacation, and quit. We break down how a support team differs from an in-house programmer and what it costs.
Need a new website?
If rebuilding the existing one is easier than fixing it — that’s our other line of work.
Tell us what happened
We’ll take a look, estimate it, and tell you what to do and in what order. No obligation.
Send a request